We wants you to be 100% satisfied with your order.
may return any unused items purchased at hookahplanet.net to us within 30 days of the original purchase. Any used items including opened items are not returnable. Any damaged products should be reported within 24 to 48 hours of delivery and products will be replaced. Refund can only be submitted under condition of major defected product.
In the event of a return or exchange other than broken or defective items the customer maintains responsibility for the return shipping cost and will need to properly pack the item to ensure that it is returned to us without damage.